Shop Promise: Our Commitment to Fast, Worry-Free Delivery

Shopping through the Shop app? You might see a Shop Promise delivery date on our products. That’s based on our average delivery speed for the month—no matter where we ship.

Once your order clears our quick fraud check, we hand it off to our shipping partner within 24 hours. Most arrive at your door in 5 days or less.

The Shop Promise standard only requires that at least 10% of orders arrive within 5 days. We’ve far exceeded that, with the majority of orders delivered within that time frame. Of course, there are exceptions — like orders that don’t pass fraud checks, packages sent to incorrect addresses, or shipments impacted by unavoidable delays.

That Shop Promise badge? It means we’re consistently meeting (and often exceeding) the standard — just like the example below. To help keep your delivery smooth and on time, we encourage you to:

• Double-check your shipping address before placing your order.
• Use the tracking link we send and subscribe for alerts so you’ll know when your package is arriving — reducing the risk of loss.
• Order early during peak seasons like the holidays, when high shipping volumes across the country can cause delays.

With a little preparation, you can help ensure your order arrives quickly and without any hiccups — so you can enjoy your purchase sooner.